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  • What materials do you use?
    We use certified skin safe, platinum-cure silicone and body safe pigments. Our toys are non-toxic and free of phthalates.
  • How firm/soft is your silicone?
    Our original collection is made of silicone that is velvet soft and firm, with a bit of bend and squish: shore 20A. If you would like an item from this collection in softer silicone, please contact us at Our dual density toys consist of a firmer (shore 20A) inner core with a squishy soft (shore 00-50) outer layer.
  • How do I clean my toy?
    Your toy is easily cleaned using antibacterial soap and water. You can also boil your toy for 3-5 minutes, or run it through your dishwasher on the top rack without detergent. We recommend letting your toy air dry, as silicone easily gathers lint.
  • What lubricant is safe to use with my toy?
    Our toys are best enjoyed with water based or oil based lubricant. Do not use silicone-based lube with our toys, as this can compromise the material.
  • How do I store my toy?
    We recommend storing in an airtight container, as silicone can be a lint magnet and cloth can dull the surface of silicone over time. Please do not store in prolonged direct sunlight, as this can cause colors to fade. Your toy is safe to store alongside other items that are 100% silicone, glass, steel, plastic, or wood.
  • Is your shipping discreet?
    Sure is! Our toys are shipped in either a plain brown box or a standard USPS box. Smaller items, such as butt plugs, are shipped in a plain bubble envelope.
  • Do you make custom shapes?
    Nope! It would take forever and cost a fortune. We can do custom color combos though, contact us to discuss your ideas.
  • Will you make a dildo from my penis?
    Lol no thank you! If you're interesting in making a dildo from your penis, please check out Clone-A-Willy.
  • Do you accept returns?
    Due to the nature of our products, all sales are final and we do not accept returns or exchanges. Products from Portland Toy Company are covered under our manufacturer’s warranty. If you receive your toy and believe it is defective due to manufacturer error, please contact us at within 14 days of delivery to arrange a replacement.
  • Do you offer wholesale pricing?
    Yes! We offer wholesale prices to progressive shops that share our sex positive & inclusive principles. If you are interested in setting up a wholesale account, please contact us at
  • What do I do if my package is lost or stolen?
    Unfortunatey, Portland Toy Company is not responsible for lost or stolen packages. Once you have received an email with your tracking information, please contact USPS with inquiries about the location of your package.
  • Do you ship internationally?
    Yes! We currently ship to Canada, Mexico, Australia, and the United Kingdom. Unfortunately free shipping is not an option for international orders.
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